Information centre

Warranty policy

Exact warranty coverage is tied to the selected plan and is shown before order confirmation.

01

What is covered

Support for activation issues or service interruption during the stated warranty period, after the cause is verified.

02

What is not covered

Issues caused by provider policy violations, uncoordinated changes to sensitive details, sharing a private plan or account misuse.

03

How to request support

Keep your order number and contact us promptly with a description. The team reviews the case and determines the appropriate fix or replacement.